FAQs

Digital products

How do I get my files?
After checkout you’ll see a download button on the confirmation page. We’ll also email you a link within a few minutes. If you can’t find it, check spam or search “Focely download”.

Which sizes are included?
All printables include A4 and US Letter PDFs unless noted.

Can I use them on iPad/GoodNotes?
Yes. Import the PDF into GoodNotes/Notability/Acrobat and mark directly with your stylus.

Can I get a refund for digital items?
Digital products are non-refundable once downloaded. If you have trouble with a file, contact us within 7 days and we’ll replace or update it.

Physical products

Shipping time?
Processing: 1–2 business days. Transit time depends on destination (see Shipping & Delivery).

Returns?
Eligible unused items can be returned within 14 days of delivery (see Returns & Refunds).

General

Will I pay duties or taxes?
Some countries may charge import duties or VAT. These are the buyer’s responsibility.

Need help?
Email hello@focely.com and include your order number.