Shipping & Delivery

We ship from our partner warehouses. Processing time is 1–2 business days.

Estimated transit times

• US / Canada: 4–8 business days
• EU / UK: 5–10 business days
• APAC: 5–12 business days
• Remote areas may take longer.

Shipping fees

Calculated at checkout. Free shipping thresholds may apply during promotions.

Tracking

You’ll receive a tracking link once your order ships. Tracking may take 24–48h to update.

Address changes

If you need to change your address, email hello@focely.com ASAP. We can’t edit addresses after dispatch.

Customs & duties

International orders may incur duties/VAT, which are the customer’s responsibility.

Lost / late parcels

If your package is significantly delayed or shows delivered but not received, contact us with your order number and tracking link.